White-glove care for
the guitars you treasure.
An optional £95 premium setup, carried out in your home so your instrument never leaves your side — with a full deep clean, a written condition report, and unhurried time with a luthier who specialises in vintage and collector guitars.
A complete setup, and then some — without your guitar leaving home.
Every White Glove appointment is £95 and takes place in your home. It builds on our standard professional setup with the extra care a treasured instrument deserves.
- ✓Everything in the standard professional setup
- ✓Setup carried out in your home
- ✓Full deep clean and conditioning, body to hardware
- ✓A written condition report for your records
- ✓Premium strings of your choice
- ✓Unhurried, by-appointment time with Otto
- ✓Priority scheduling
Available Across London
In-home White Glove appointments across every London borough, by arrangement.
The same expert hands — with an extra layer of care.
Most guitars are perfectly looked after by our £65 setup; it's the friendly standard, and every player is welcome. White Glove is an optional upgrade for the instruments you'd rather never let out of your sight — vintage, collector and treasured guitars, cared for in your home by a luthier who specialises in exactly that.
Standard Setup
£65Right for most guitars
- Complete professional setup
- Premium strings, fitted
- Free door-to-door pickup & delivery
- 3–4 day turnaround
White Glove
£95For vintage, collector & treasured instruments
- Everything in the standard setup
- Set up in your home — it never leaves your side
- Full deep clean & conditioning, body to hardware
- A written condition report for your records
- Premium strings of your choice
- Unhurried, by-appointment time with Otto
Your guitar only ever meets one pair of hands.
Fretwork London is Otto — not a workshop of rotating staff. Alongside everyday setups and repairs, he specialises in high-value vintage restoration, period-correct nitrocellulose finishing and hand-carved archtop building. You hand your instrument to an experienced luthier and get it back playing better than ever, on a fixed price with nothing hidden.
One named luthier — never a courier
Every collection, setup and return is done by Otto personally. 500+ London guitars set up by the same trained hands, from battered first acoustics to vintage Gibsons and Fenders.
Period-correct nitrocellulose finishing
Otto specialises in renovating high-value vintage guitars, including vintage-appropriate nitrocellulose paint finishing — meticulous, era-faithful work that most technicians won't take on.
Hand-carved archtop building
Otto builds and repairs hand-carved archtop guitars — a time-consuming, highly specialised skill few luthiers in the country still practise.
Play it for a week — free re-do if it's not right
Live with the setup. If the action, intonation or feel is off, Otto collects it and re-does the work at no charge. Free follow-up support comes as standard.
Repairs quoted and approved before any tool comes out
The setup is £65, full stop. Anything beyond it is priced and approved by you before a single tool touches your guitar — nothing extra ever appears on your bill.
Sit down with Otto in person, by appointment
Want to talk it through face to face before booking? Have a free consultation at Sixty Sixty Sounds, 28 Denmark St — London's iconic guitar row.
What players across London say.
“Absolutely brilliant service. Having the setup done at my home studio saved me so much time — my Martin D-28 has never sounded better. The intonation work was perfect and the action is spot on.”
“I'd struggled with high action on my Stratocaster for months. The mobile service was incredibly convenient and the difference is night and day. Professional job, fair price, no trip across London.”
“As a music student I really appreciated the educational side — exactly what was being done and why. My acoustic now plays like a dream and the new strings sound fantastic. Great value.”
“Professional from start to finish. My guitar needed extensive work and they delivered exactly as promised. The mobile service meant I didn't have to worry about transport at all.”
White Glove, Answered
What the £95 in-home premium service includes, and how it differs from our welcoming £65 standard setup.
01White Glove Setup
What is the White Glove service?
White Glove is a £95 premium setup carried out entirely in your home, so your instrument never leaves your sight. It includes everything in our standard setup plus a full deep clean and conditioning, a written condition report for your records, premium strings of your choice, and unhurried, by-appointment time with Otto.
How is it different from the £65 setup?
The expert hands are the same. The £65 standard setup is collected from your door and returned in 3–4 days, and it's perfect for most guitars. White Glove is done in your home in a single visit, adds a deep clean and a written condition report, and gives you unhurried time with Otto — ideal for instruments you'd rather never let out of your sight.
Which guitars is White Glove for?
Vintage, collector, high-value or sentimental instruments — the guitars you want handled with extra ceremony. That said, there's no need to upgrade: our £65 standard setup looks after most guitars beautifully.
Do you have experience with vintage and collector instruments?
Yes. Alongside everyday setups, Otto specialises in vintage restoration, period-correct nitrocellulose finishing and hand-carved archtop building — rare, meticulous work — with 15+ years and 500+ London guitars behind him.
How long does a White Glove appointment take?
Most White Glove setups are completed in a single in-home visit of a couple of hours, arranged at a time that suits you, including evenings and weekends.
Ready when you are.
Give your guitar the professional care it deserves. Book a mobile setup and we'll take it from your door.
You can also sit down with Otto for a free consultation, by appointment, at Sixty Sixty Sounds on Denmark Street — London's iconic guitar row.
turnaround
- ✓Setup carried out in your home
- ✓Full deep clean & conditioning
- ✓Written condition report
- ✓Premium strings of your choice
- ✓Unhurried, by-appointment time with Otto
Questions? Call 020 8040 1883