Fifteen years, five hundred guitars, one pair of hands.
Fretwork London is one luthier: Otto. Not a workshop of rotating staff, not a courier network — every guitar that comes in is collected, worked on and returned by the same trained hands. That is the whole idea.
Over 15 years and more than 500 London guitars, Otto has set up everything from a teenager's battered first acoustic to vintage Gibsons and Fenders worth more than a car. The care is the same either way: measured, unhurried and explained, so you know exactly what your guitar needed and what was done to it.
The £85 standard six-string setup with agreed strings is a welcoming starting point. Personal collection and return is an optional, separately priced choice. Otto also handles specialist work when an instrument needs more than a setup.